Design System  /  Interface Design  /  User Experience

Get Hi5

Client
Hi 5
Services
+ Product Audit
+ User Experience
+ Interface Design
+ Style Guide
+ Design System
Sectors
+ Human Resources
+ Software as a Service
YEAR
2022

Peer Recognition

001

Background

Hi5 is a simple, easy cloud solution that unlocks the potential of every team member through ongoing recognition and feedback. This ultimately frees up management and HR teams from laborious admin to focus on qualitative employee engagement to improve company culture.

 

Humanise was mandated with a complete redesign of the Hi5 platform, reimagining the user experience across all aspects of the platform including, onboarding, Hi5 recognition and games centers.

002

The Creative Challenge

The redesign of the Hi5 interface needed to take existing customer feedback into account, while evolving the user experience to allow for ease of navigation, task completion and improved gamification.

Some of the feedback from customers included:

  • “UI in some places feels like I’m using a backend.”
  • “Terminology gets confusing with things like roles/goals & all the different reports.”
  • “Drag and drop sections in Pulse creation don't work as expected.”
  • “Make organograms easier to download.”
  • “Include filters on Recognition Dashboard to allow dashboards to sort by platform.”
003

The Strategic Solution

Humanise approached the redesign of the Hi5 platform by first auditing the existing system flows and carefully listening to what users had to say about the experience.

 Our product audit quickly unpacked into a series of key areas that needed UX improvements and gave us a good starting point to build out a design system that would allow for an optimum experience, which would make Hi5 more modular and scalable as the ecosystem evolved.

 Rather than playing out each and every part of the experience we honed in on core areas of the platform and built a comprehensive style guide and design system to give the building blocks for expansion.

The resulting platform interface redesign created cleaner and clearer interface communications, optimised user flows and beautifully packaged components to allow this powerful cultural monitoring tool to better engage and delight its audiences.

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It's such a privilege to work with this company! Best in class UX design. Briefs aren't only well understood, but concepts and designs always perfectly executed. Our customer engagement has improved significantly. I've recommended Humanise to others without hesitation and can't wait to collaborate on more exciting projects in future. True digital transformation!
Mika Stuttaford, Mukuru - Product Journey Manager